Faster Support Resolution

Field agents can receive notifications on their mobile devices and can be scheduled based on their current location, resulting in faster resolutions.

Well-Informed Field Agents

Field agents can view the customer details, previous call details with the customer to understand the history. They can also access a knowledge base from their mobile devices.

Service from Anywhere

The flexibility to allow agents to resolve tickets from their mobile phones will find contributions from skilled team members even when on-the-move.

Mobile Help Desk, an Enabler for Customer Satisfaction

Enhance the support team’s productivity with a comprehensive set of mobile applications at their disposal.